Codes of Conduct

Our 金融援助 team strives to provide the highest level of customer service to students 和 their families.

The Codes of Conduct advise:

  1. No action will be taken by Student Financial Services (SFS) staff that is for their personal benefit or could be perceived to be a conflict of interest.
    1. SFS employees will not award aid to themselves or their immediate family members. 工作人员 will reserve this task to an institutionally designated person to avoid the appearance of a conflict of interest.
    2. If a preferred lender list is provided, it will be compiled without prejudice 和 for the sole benefit of the students attending the institution. The information included about lenders 和 loan terms will be transparent, complete, 和 accurate. The complete process through which preferred lenders are selected will be fully 和 publically disclosed. Borrowers will not be auto-assigned to any particular lender.
    3. A borrower’s choice of a lender will not be denied, 阻碍, or unnecessarily delayed by the institution, even if that lender is not included on the institution’s preferred lender list.
    4. No amount of cash, 礼物, or benefit in excess of a de minimis amount shall be accepted by an SFS team member from any financial aid applicant (or his/her family), or from any entity doing business with or seeking to do business with the institution (including service on advisory committees or boards beyond reimbursement for reasonable expenses directly associated with such service).
  2. Information provided by the Student Financial Services Office is accurate, 无偏见的, 和 does not reflect preference arising from actual or potential personal gain.
  3. Institutional award notifications 和/or other institutionally provided materials shall include the following:
    1. A breakdown of individual components of the institution’s Cost of Attendance, designating all potential billable charges.
    2. Clear identification of each award, indicating type of aid, i.e. 礼物 aid (grant, scholarship), work, or loan.
    3. St和ard terminology 和 definitions, using NASFAA’s glossary of award letter terms.
    4. Renewal requirements for each award.
  4. All required consumer information is displayed in a prominent location on the institutional website(s) 和 in any printed materials, easily identified 和 found, 和 labeled as “Consumer Information.”
  5. SFS professionals will disclose to their institution any involvement, 兴趣, or potential conflict of interest with any entity with which the institution has a business relationship.

 

We act in accordance with National Association of Student 金融援助 Administrators’ Statement of Ethical PrinciplesCode of Conduct for Institutional 金融援助 Professionals.

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Office of 金融援助